Effective Date: October 7, 2025
We may collect certain health-related data (“Health Data”) that you voluntarily provide to us when engaging with our customer support team, submitting a product inquiry, or communicating about a health-related concern for yourself or your pet.
Such Health Data may include, but is not limited to:
Your pet’s health conditions, treatments, diseases, or diagnoses
Details regarding your pet’s diet, supplements, or medications
Your pet’s health-related surgeries or procedures
Other health-related information you share in communications with us (including symptoms, veterinary notes, or recommendations)
We may also collect limited Health Data when you voluntarily provide feedback, product reviews, or case studies involving pet health outcomes.
We collect and use Health Data for the following purposes:
Responding to customer support requests, health-related inquiries, or complaints
Providing guidance or product recommendations based on your pet’s condition (where applicable)
Protecting against or preventing fraud, claims, or other liability
Complying with applicable laws and regulations
Resolving disputes, investigating potential issues, or defending legal claims
We may use trusted service providers to process your Health Data on our behalf (for example, customer support platforms or order management systems). Such providers are contractually required to handle your data only in accordance with our instructions and applicable privacy laws.
We do not allow third parties to collect or use your Health Data over time across different websites or online services.
We may disclose Health Data as follows:
To service providers assisting in customer support, data hosting, or fulfillment
To veterinary consultants or health professionals only when necessary to respond to your inquiries
When required by law enforcement or legal process
To protect the safety or rights of individuals, animals, or the company
We do not sell your Health Data for monetary or other valuable consideration.
Subject to applicable state law, you may have the following rights:
Right to Access: You may confirm whether we collect, share, or sell your Health Data and request a copy of such information.
Right to Delete: You may request that we delete Health Data we maintain about you, subject to legal retention requirements.
Right to Withdraw Consent: If we collect, use, or share your Health Data based on your consent, you may withdraw that consent at any time.
You may exercise these rights by submitting a request through our Contact Page or by emailing [email protected].
If your request is denied, you may appeal our decision by contacting us at the same email address. We will provide details about the appeals process in our response.
To protect your privacy, we will take steps to verify your identity before fulfilling your request. Verification may include confirming your name, email address, and recent transaction details.
If our practices change regarding your Health Data, we will update this Health Data Privacy Policy and post the revised version on this page. The updated policy will apply as of the effective date listed above. If changes are material, we will provide additional notice as required by law, such as a prominent banner on our Website or direct email notification.
If you have questions about this Health Data Privacy Policy or wish to exercise your rights, please contact us:
Rewind Pets LLC
Email: [email protected]
Website: https://rewindpets.com/contact
Mailing Address: 1230 Johnson Ferry Rd, Suite 100, Marietta, GA 30068
Phone: (888) 555-REWIND
